FAQs

Shipping & Delivery

 

Q: Where do you ship to?

A: We ship nationwide! We deliver to every state in Nigeria, from Lagos and Abuja to Port Harcourt, Kano, and everywhere in between.

Q: How long will my delivery take? 

A: To bring you our unique, curated collection of aesthetic home goods, we source our products directly from our international partners. Please allow for a standard delivery timeframe of 9 to 21 business days for your order to arrive. We promise it's worth the wait!

Q: How much does delivery cost?

A: Shipping costs are calculated automatically at checkout based on your delivery address. Simply enter your location, and the system will provide the exact shipping fee before you complete your payment.

Q: How can I track my order?

A: Once your order has been dispatched from our international supplier, we will send you a shipping confirmation email that includes a tracking number and a link to the tracking portal. You can use this to follow your order's journey to you.

 

Payment & Returns

 

Q: What payment methods do you accept?

A: We offer secure payments  through Paystack. You can pay with your credit/debit card, bank transfer, or other options available via the secure Paystack gateway.

Q: What is your return policy?

A: We have a 2-day return policy for eligible items. For the full details on conditions, processes, and eligibility, please read our complete Return Policy here.

 

Products & Orders

 

Q: What makes PRAGMAHOME products different?

A: We are not just a store; we are a brand dedicated to helping you create a calm and beautiful home. We are specialists in organization. Every product in our "Aesthetic Collection" is personally curated for its quality, functionality, and its ability to fit into a modern Nigerian home. We sell a "smarter system" for a more peaceful life.

Q: Do I need to assemble the products? A: Some of our products, like our canister sets, are ready to use right out of the box. Others may require simple installation. Any installation requirements and instructions are always clearly stated on the individual product page.